We've all had those phone calls.

You need a simple answer, but first you're asked to navigate an automated menu, repeat your information, and explain your situation more than once.

It can be frustrating.

That's one experience we've never wanted our customers to have.

At Pack Away Storage, we believe people still appreciate talking to another person. Someone who can answer a question, explain the process, or simply point them in the right direction without making things complicated.

Our team knows the facility because we're involved with it every day.

If you have questions about a unit, your rental, or the move-in process, you're not speaking with someone halfway across the country reading from a script. You're talking to people who understand our business and genuinely want to help.

We think that's one of the advantages of being a local company.

We know our customers aren't calling because they're bored. Usually they're in the middle of a move, helping a family member, reorganizing their home, or trying to solve a problem.

A friendly conversation can go a long way during those moments.

Technology certainly has its place, and we use it to make renting a unit easier. But we don't believe technology should replace the personal side of customer service.

That's something we'll continue to protect as we grow.

At Pack Away Storage, we want every customer to feel like they're working with people who care, because they are.

Sometimes the best customer service is simply picking up the phone, listening, and helping someone move on with their day.